Amazon loses units, damages units, mis-measures units and fails to refund returned units every month, and since August 2024 most of it has to be claimed inside 60 days or it is gone. We reconcile your own Seller Central exports into a list of every event that looks claimable under Amazon's published policy, with the case wording and the window date on every line. You file the cases. The free tier tells you the open-window total; the full list is $29, refunded if it finds nothing.
Leave an email and a line about your account. We reply with the two exports to pull from Seller Central and where to send them, and once they arrive we answer with the dollar total of claims still inside their window, how many lines that is, and how many days until the oldest one closes.
You run an FBA account with somewhere between fifty and a couple of thousand SKUs, and you have a feeling the automatic reimbursements do not cover everything. Maybe a claim just came back denied for being outside the window, or a shipment went missing and the reimbursement never showed up, or one ASIN's fee tier jumped and the dimensions on the Fee Preview report do not match the box on your desk. The sellers asking about this on r/FulfillmentByAmazon put it plainly: "Amazon owes sellers money constantly. Lost inventory, stock damaged in their warehouse, customer returns that never get refunded." The usual answer is a contingency vendor that connects to the account and keeps 25% of whatever it recovers, and the question under that thread is whether 25% is still worth paying now that the windows are so short.
This audit is for the seller who would rather pay a flat $29 for a list built from their own exports and file the cases themselves. It is also for the bookkeeper or agency who closes the month for several of those sellers.
| Tier | What it includes | Price |
|---|---|---|
| Free total | Send your Reimbursements and Inventory Ledger exports. We reply with the dollar total of claims that appear to be inside their window today, how many lines that is, and how many days until the oldest one closes.Free; nothing to refund. | $0 |
| Case list | The full reconciled list from your exports: claim type, case wording, value and window date per line, the dimension-discrepancy table, the window calendar, and the what-not-to-claim note. You file the cases.Refund: refunded in full if the delivered list contains zero claimable events, or if it does not arrive within 24 hours of readable exports. | $29one time |
| Monthly re-run | Every month you send fresh exports and receive the full list again, with a window calendar that shows what closes before your next run. Billed monthly; cancel any month.Refund: any month whose list arrives later than 24 hours after readable exports, or contains zero claimable events, is not charged. | $79per month |
The reconciliation is deterministic work on data you already own. Amazon publishes the claim types and the windows; your exports contain the events; matching one against the other is arithmetic, and the only judgment is in the case wording and the what-not-to-claim note. The incumbents price it as if it were a recovery service.
| Who | Price | Access required |
|---|---|---|
| GETIDA, Refunzo, Carbon6 and similar | about 25% of every recovery (GETIDA "starting at 25%"), no flat option found | connects to your Seller Central account and files for you |
| Helium 10, Sellerboard reimbursement modules | $20 to $100 a month as part of a subscription | connects to your account |
| Amazon's own process | free | you have to find every event yourself |
| This audit | $29 flat, or $79 a month | none; exports you download |
A 25% vendor keeps a quarter of whatever it recovers, every month, for as long as it is connected. This list costs $29 whatever the total turns out to be, and on a month where the total is zero it is refunded, because a flat fee only makes sense if the refund condition is one you can check. "Zero claimable events" is a fact on the delivered list; "we did our best" is not.
For units lost inside a fulfillment center, mostly yes, since the automation Amazon announced in late 2024. The automation does not cover damaged units, returns that were refunded to the customer but never came back or came back in a different condition, units that were received short, or fee overcharges from wrong dimensions. Those are the lines the list is built to find, and the free total will tell you honestly if there are none.
In August 2024 Amazon cut the manual-claim window for most reimbursement types from 18 months to 60 days, and different case types carry different windows, some with a blocking period at the start where a claim filed too early is rejected. The list marks every line as too early, open, expiring on a date, or expired, against the policy version we used on the delivery date.
Filing claims Amazon's policy allows is what the policy is for. Filing claims that are outside their window, already reimbursed, or thin enough to read as abuse is what gets accounts flagged, which is why every list comes with a what-not-to-claim note and why those events are left off rather than padded in.
No. You download the reports yourself and send the CSV files. We never log in, never hold credentials, and never file. That is also what keeps this outside the automation terms the contingency vendors operate under.
Not at this tier. The list is about claims inside Amazon's own reimbursement process. Sellers on r/FulfillmentByAmazon have written about sending Amazon a demand letter under the dispute clause for cases Amazon refused; that is a different document and a separate piece of work, and it is not included here.
Leave an email, get the export instructions, send the files, get the total.