Amazon announced in 2024 that important manual reimbursement claims would move from an 18-month lookback to a 60-day window. That does not make every event claimable on day one or give every claim type identical dates. Some events have a waiting period before a case can be opened, so each row needs both an earliest filing date and an expiry date under the current policy.
A seller can lose the same row in two opposite ways. Filing before Amazon's process has had time to resolve it can produce a premature rejection, while waiting for a quarterly or annual cleanup can put the row outside its window. A monthly calendar turns those two dates into a working queue.
What the record changes
The calendar should record event type, event date, waiting-period end, window close, reimbursement status, and policy version. Sort by closing date, but recheck every row against later reimbursements before filing. If Amazon changes the rule, the report should retain the old source and date so the seller can see which version was used at delivery.
- Amazon's August 2024 Seller Central announcement says the manual-claim eligibility window was reduced from 18 months to 60 days for important claim categories.
- A separate Amazon update explains reimbursement automation and the revised eligibility-window framework.
- Seller reports after the change describe claims denied because they were outside the window, which makes policy-date provenance part of the product rather than a footnote.
How to use this answer
A reimbursement check compares events in the Inventory Ledger, Reimbursements, Returns, and Fee Preview exports. The same unit or fee can appear in more than one report, so the reports have to be reconciled before a claim is counted. Each surviving line receives a claim type, value at Amazon's policy basis, current window state, case wording, and a reference to the policy version used.
- Export fresh reports from Seller Central and keep the marketplace and report date with each file.
- Match inventory, return, reimbursement, and fee events before treating any single row as an open claim.
- File the oldest open lines first, but leave out rows that are too early, already reimbursed, expired, or unsupported.
Where the service stops
You download the reports and file every case yourself. Reality Contact, LLC never logs into Seller Central, keeps credentials, files a case, or contacts Amazon for you. A listed event only appears claimable under the policy version cited on the delivery date. Amazon decides whether it pays. This is not legal advice, tax advice, or accounting advice.
Sources: Amazon manual-claim window announcement; Amazon automation and eligibility-window update; Seller Central claim-window denial discussion.